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Frequently Asked Questions

  • How do I book a home?

    You can either make a booking directly on this website by using the "check availability box" to the left. Or you can call our office at 251-233-8232 and a receptionist will be glad to help you.

  • Is booking online secure?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

  • What are the benefits of a vacation home rental?

    Our vacation homes are stocked in such a way that you always feel like you are coming "home" to your "vacation home" rather than returning to a small hotel room. Our homes have full kitchens, with some homes having game rooms, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.

  • When will I get my entry instructions?

    Entry instructions will be emailed to you today at 3:00 p.m. Unfortunately, we are unable to offer an early check-in. 

  • Can I cancel because it's going to rain on my vacation?

    A hurricane is in the gulf, can I cancel my reservation? It's going to be bad weather, an I move my dates, cancel and rebook, or get a refund?

  • Can I smoke?

    NO Smoking of any kind is permitted inside the property, in hallways, or on the balcony! Evidence of smoking in the unit (including the balcony) will cause forfeiture of the entire rent including deposit, immediate tenant eviction and a $1,500 charge to your credit card on file. If evidence of smoking in the property (including the balcony) is discovered before or after check-out, the guest agrees to pay a $1,500 fee and additional cleaning charges.

  • What should I bring?

    Paper towels, toilet paper, trash bags, hairdryer, napkins, condiments, spices, dishwashing liquid, laundry soap, coffee and coffee filters, beach towels, umbrella, beach toys, sunscreen, and anything else you may need for your perfect vacation.

  • Do you have a Covid Notice?

    Exposure to COVID-19 is an inherent risk in any public location where people are present.  Although we have made every effort possible in sanitizing your vacation rental, we cannot guarantee that you will not be exposed during your visit.  Shared spaces, such as elevators, pools, lobbies, beaches, dining establishments, recreational activity locations, retail locations and public transportation, all present a risk of possible exposure.  Please remember to wash hands often, practice social distancing and wear face coverings when possible. Peace of mind: This property is safe, sanitized, and ready for you! Rest assured guest’s health and safety is our top priority. We use commercial grade sanitation products and change out quilts and shams in between each stay so you can enjoy your vacation without any worries.

  • What is provided during our stay?

    Linens are provided, as well as a starter set of amenities that will typically last for the first 24 hours of your stay.  The amenity starter pack includes the following items: one dishwasher detergent packet, one miniature bottle of dishwashing liquid soap, one roll of paper towels, one trash can liner in each trash can, one packet of powder laundry detergent, one roll of toilet paper in each bathroom, one bath soap bar in each full bathroom, and one hand soap bar in each bathroom.  Each property is set up with four bath towels, four washcloths, two hand towels, and one bath mat, per full bathroom.  One hand towel is provided for each half bathroom. Sheets, pillowcases and quilts are provided for each bed in the property. 

  • What if I need an additional parking pass?

    Please contact our office prior to your arrival if you need an additional parking pass.

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